Contenu du speach
Chapitre 1 : Introduction to TeamDynamix
1 - 1 - Where should we start?
1 - 2 - Introduction Video
1 - 3 - What is Special About TeamDynamix
1 - 4 - Overview - Client Portal
1 - 5 - Overview - Desktop View
1 - 6 - Overview - Search and Filter
1 - 7 - Overview - Workflows
Chapitre 2 : Learn the Terms of Team Dynamix
Chapitre 3 : How to Navigate Team Dynamix
3 - 1 - Navigating TeamDynamix
3 - 2 - Introduction to Navigation
3 - 4 - Understanding Groups
3 - 5 - Questions about Assigning Groups
3 - 6 - Introduction - How to Customize Desktop
3 - 7 - Customizing your TDX Desktop
3 - 10 - Test your Knowledge
3 - 11 - How to Access the Client Portal
3 - 12 - Knowledge Check-Questions
Chapitre 4 : Tickets
4 - 1 - Intro-Tickets Menu
4 - 2 - Introduction to Tickets (video) (First)
4 - 3 - How to navigate tickets (includes a broad search and filter explanation) (video) (second)
4 - 4 - How to create a ticket (video) (third)
4 - 5 - Ticket anatomy (video) (fourth)
4 - 6 - Identify Ticket Anatomy
4 - 7 - Ticketing Desktop
4 - 8 - How to Update a Ticket (video)
4 - 9 - Ticket Work Practice
4 - 10 - Ticket Search Practice
4 - 11 - Ticket Questions
Chapitre 5 : Reports
5 - 2 - Introduction to Reports (video)(first)
5 - 3 - How to Pull Reports: Report Folder (video)(second)
5 - 4 - How to Pull Reports: Report (video)(third)
5 - 5 - Section 1 - How to Pull Reports (video)(Fourth)
5 - 6 - Section 2 - How to Head reports (video) (fifth)
5 - 7 - Section 3 - How to Filter Reports (Video)(Sixth)
5 - 8 - Section 4 - How to Set Permissions/Chart
Chapitre 6 : Additional Resources
6 - 1 - Additional Resources Menu
6 - 2 - How to Log Into TeamDynamix
6 - 3 - How to Customize Your Desktop